Shipping & Returns
Delivery in UK:
Our orders are shipped from our UK warehouse and while we cannot guarantee delivery times, you should expect delivery in 4-6 working days after receipt of order. We endeavour to meet the following schedule:
Orders will be despatched next business day for in-stock merchandise and where payment verification is successful if the order is received Monday to Thursday. Orders placed Friday to Sunday be despatched by the end of the following business day.
Deliveries are made Monday to Friday, excluding bank and public holidays. Delivery time is usually 3 - 4 days from despatch.
We need a little more time to create your amazing, personalised piece. Please allow an additional 3-5 working days processing time for orders containing custom designed such like baby clothing range , custom handmade soap , custom jewelry , custom Tee , custom mug and etc.
Deliveries to outlying areas , and the Scottish Islands may take a little longer.
ribbonshouse.com will only deliver to addresses within Great Britain and Northern Ireland, and for PayPal payments, only to the account holder's billing address. We are unable to accept orders for delivery to The Channel Islands and BFPO addresses.
We will provide tracking information by email after your goods have been despatched. Please use this service to follow the progress of your delivery. If you need assistance, please contact the Online Store Team.
Current delivery charges will be displayed at the checkout and included in your total order amount.
Delivery outside of the UK:
We can ship orders globally from the UK website, we ship to applicable shipping rates. We will confirm the cost to deliver your products at the checkout but prior placing your order. The delivery cost is determined by a combination of the size and weight of the order and the destination.
Alternatively, if you are ordering from overseas and don’t want to incur the expense of overseas delivery you can also elect to have your products delivered to a UK address. This option can be selected as part of the Checkout procedure.
If you decline the cost of shipping as part of the Checkout procedure, and do not select the alternative of a delivery to a UK address, the when we will not be able to process your order.
Delivery time to overseas destinations will vary depending on the delivery destination, for details see here. In the event that your order has not arrived within a reasonable period of time please contact RH Customer Care Team on contact link or email
We may split delivery of your order into several parts based on the stock availability. You will not be charged extra for this facility.
RETURN & REFUND POLICY
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.
Some items may not be returned or cannot be returned to a store. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by RH from your home are charged at £3 from 07/09/19 (£3.90 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your RH credit account, this charge will be applied to your account on receipt of the return.
To return by post DIRECT E contact us at contact via link , then take to your nearest Post Office.
Exceptions To The Return Policy
The following exceptions apply to our returns policy. We are unable to accept the return items Gift List items and products for return to RH, Gift Experiences unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as digital photos, photo gifts and made to measure items. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a Secure packaging , security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.