RIBBONS HOUSE
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Store Policy

We are Ribbons House Retail Limited  of Chingford , london, E46hn. At RH, we pride ourselves on delivering fresh, handmade cosmetics to your door and delivering excellent customer service every time.

We Believe in Excellent Service. We believe our RH Customer Care team is one of the best around. we work hard to answer your queries, lovingly pick and pack your parcels and send them out of the door with the care and attention give  our nearest and dearest. If our service has rocked your world, or if you aren't 100% happy, contact us or email us at  ribbonshouse@aol.co.uk. We aim to provide high quality service and all feedback helps us to improve each time.

 

We hope your experience on our website is a happy one, and we always aim to get your parcels posted out as quickly as humanly possible. Next day delivery is available, but unfortunately not available for all areas of the UK. 

Ordering

Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:

Your real name
Your e-mail address
Your billing address
A delivery address (this maybe the same as your billing address)
A contact phone number (in case we need to speak to you about your order)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched. Depending on which delivery option you've selected, you then have a rough idea of when to start running the bath or shower, or when your next stash of skin and hair care products will be with you.


If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been despatched.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. 

After placing your order you will receive an automated acknowledgement.

 


 Complaints

If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure.

PAYMENT METHODS

Payment and Security

We do not hold your credit card data. You do not enter any credit card data into the RH site. When you come to pay for your products you leave our site and your payment is processed through the secure server.

We accept Visa, Mastercard. We also accept PayPal payments . Redemption of gift cards online is not currently available.

Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

You can also  chat to our happy RH Customer Care team.

You can also send postal orders to our Customer Care team with a cheque, providing that it is drawn on a UK sterling bank account. Unfortunately, we cannot take foreign cheques. You can also send a postal order made to UK sterling, 

 

Please do not post credit card details to us. We will happily take your order By online.

hi , in this moment we havent open range for wholesale . 

WHOLESALE INQUIRIES